top of page

Servicer Surveillance

Summit, NJ, USA

Job Type


  • Review any inaccuracies with the Asset Management and Accounting/Finance Departments

  • Reconcile applied and unapplied payments

  • Prepare reports for cash management

  • Back up for other department functions, including tracking and reporting construction loan advances

  • Assist with improvement initiatives, special projects, and general administrative duties within the Asset Management department.

  • Prepare reports in compliance with reporting requirements and deadlines.

  • Communicate Stakeholders to resolve reporting issues.

  • Prepare reconciliations.

  • Assists in initializing issues related to the data service provider.

  • Assists in the loan file set up for all mortgage loans (loading) onto the online data system.

  • Assists in preparation and processing payoff statements for mortgagors and/or their agents.

  • Assists in preparation and processing of payments to insurance agents for payment on accounts requiring flood and hazard insurance. Updates insurance records and establishes force placed insurance, as needed, on mortgaged properties.

  • Assists in preparation and processing of construction loan advances on the on-line system.

  • Assists in preparation and processing of maintenance to mortgage accounts for payment of taxes.

  • Assists in special projects and assignments conducted within the department.

  • Establishing, monitoring, and ensuring performance as prescribed by mortgage servicing service level agreements related to servicing functions performed by sub-servicer, including producing monthly scorecard and metrics to track vendor performance

  • Providing recommendation for management on action plans to address identified performance issues

  • Designing, tracking and remediation of monitoring of sub-servicer activities of key functions related to servicing

  • Participate in monitoring the Servicing Oversight mailbox and addressing inquiries and escalations

  • Creating, tracking, and reporting of requests submitted to the vendor from various internal sources, including requests received from the vendor for consideration

  • Monitoring and reviewing invoices received by the vendor to ensure accuracy against agreed upon terms with subservicer, and coordinating with Operations for processing of payments


  • Preferred Experience

  • 5 to 8 years of experience within mortgage servicing requirements, including loan onboarding, loan administration, default management and investor accounting

  • 1-3 years of management/supervisory experience a plus

  • Working knowledge of applicable regulatory guidelines related to mortgage servicing

  • Must have a working knowledge of mortgage documents and an understanding of the mortgage life cycle

  • Adhere to turn time commitments while working in a high-volume environment

  • College degree preferred

bottom of page