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Announcing the winners of the Mortgage Finance Gazette Awards 2020


The Millennium Gloucester Hotel in London was the setting for an informal gathering to celebrate the Mortgage Finance Gazette Awards 2020


The Mortgage Finance Gazette Awards are divided into two sections. The first part is in recognition of the achievements of organisations and individuals and is a nominated process.


Organisations send in entries to the various categories and an independent judging panel deliberates and debates the merits of each entry. The judges were impressed with the high standard of entries and some of the categories were closely contested so choosing an eventual winner was a close call.


Categories range from innovation to community involvement – and the entries this year have once again been wide ranging and innovative.


On the judging panel this year were:

Joanne Atkin, group editor of Mortgage Finance GazettePaul Broadhead, head of mortgage policy at the Building Societies AssociationKate Davies, executive director at the Intermediary Mortgage Lenders AssociationAmyn Fazal, retired former chief executive of Penrith Building SocietyLynda Blackwell, consultant and former mortgage manager at the FCAKate Saines, reporter on Mortgage Finance Gazette and What Mortgage.


Product provider awards

The second part of the awards recognises best product providers. These categories have been worked out independently based on analytical data compiled by financial research company Defaqto.


The analysis takes into account various lending criteria including interest rates and fees on a range of loan-to-value bands, covering fixed, variable and discounted products over five time frames between September 2018 and September 2019.


Products are awarded points based on their competitive rankings, which are added up for each provider across each mortgage type to identify the overall positioning.

The final ranking also took into account the consistency of competitive offerings over the space of a year.


So the winners of the Mortgage Finance Gazette Product Provider Awards have proved to be consistent in offering good, competitively priced mortgage products during the whole year.


A list of the winners is here but a fuller explanations of why they won or were highly commended can be found here.


Innovation – Lenders

Winner: more 2 life

Highly Commended: Toorak Capital Partners


Innovation – Non-Lenders

Winner: Landmark Valuation Services

Highly Commended: Air Later Life Academy

Highly Commended: Phoebus Software


Mortgage Product Innovation

Winner: Darlington Building Society

Highly Commended: MBS (Melton Mowbray Building Society intermediary arm)


Retirement Mortgage Product Innovation

Winner: Parity Trust

Highly Commended: Leeds Building Society


Best Self Build Lender

Winner: Ecology Building Society

Highly Commended: Newcastle Building Society

Highly Commended: Saffron Building Society


Best Anti-Fraud Service

Winner: LMS


Best Use of Technology – Home Moving Services

Winner: DigitalMove – powered by ULS Technology

Highly Commended: Countrywide Surveying Services and Landmark Valuation Services

Highly Commended: Countrywide Surveying Services, Santander Mortgages and Landmark Valuation Services


Best Use of Technology – Mortgage Systems

Winner: Phoebus Software

Highly Commended: Iress

Highly Commended: Primis


Best Use of Technology – Lenders

Winner: Bluestone Mortgages

Highly Commended: Family Building Society

Highly Commended: Masthaven


Best Loan Servicer

Winner: Computershare Loan Services

Highly Commended: Pepper UK


Customer Service/Treating Customers Fairly – Lenders

Winner: Yorkshire Building Society

Highly Commended: Accord Mortgages

Highly Commended: Newbury Building Society


Customer Service/Treating Customers Fairly – Non-Lenders

Winner: Key

Highly Commended: Countrywide Surveying Services

Highly Commended: Pepper UK


Community Services – Lenders

Winner: esbs (Earl Shilton Building Society)

Highly Commended: Newcastle Building Society


Community Services – Non-Lenders

Winner: Computershare Loan Services


Corporate Social Responsibility – Lenders

Winner: Principality Building Society

Highly Commended: Darlington Building Society


Corporate Social Responsibility – Non-Lenders

Winner: Computershare Loan Services

Highly Commended: Phoebus Software


Best Debt and Arrears Management Strategy – Lenders

Winner: Newcastle Building Society

Highly Commended: Masthaven


Best Debt and Arrears Management Strategy – Non-Lenders

Winner: Computershare Loan Services

Highly Commended: Pepper UK


Best Law Firm

Winner: Aberdein Considine

Highly Commended: Ascent Performance Group

Highly Commended: TLT


Best Conveyancing Firm

Winner: The Moving Hub

Highly Commended: Blacks Connect

Highly Commended: Taylor Rose


Best Surveying Firm

Winner: e.surv

Highly Commended: Countrywide Surveying Services

Highly Commended: Pinnacle Surveyors


Leadership Award

Winner: Jeremy Duncombe, Accord Mortgages


Lifetime Achievement Award

Winner: Stephen Mitcham, The Cambridge Building Society

Winner: Wendy Graham, Landmark


BEST PRODUCT PROVIDERS

Best Overall Lender

Winner: HSBC

Highly Commended: Nationwide Building Society

Highly Commended: Barclays


Best National Building Society

Winner: Nationwide Building Society

Highly Commended: Coventry Building Society

Highly Commended: Skipton Building Society


Best Regional Building Society

Winner: Principality Building Society

Highly Commended: Nottingham Building Society

Highly Commended: Progressive Building Society


Best Local Building Society

Winner: Hanley Economic Building Society

Highly Commended: Loughborough Building Society

Highly Commended: Melton Mowbray Building Society


Best National Bank

Winner: HSBC

Highly Commended: Barclays

Highly Commended: TSB


Best Intermediary Lender

Winner: Barclays

Highly Commended: Accord Mortgages

Highly Commended: Platform


Best Online Lender

Winner: HSBC

Highly Commended: Nationwide Building Society

Highly Commended: Tesco Bank


Best Buy-to-Let Lender

Winner: Virgin Money

Highly Commended: The Mortgage Works

Highly Commended: Clydesdale Bank


Best Lifetime Mortgage Lender

Winner: Legal & General Home Finance

Highly Commended: Pure Retirement Ltd

Highly Commended: Aviva Equity Release UK Limited


Source:

https://www.mortgagefinancegazette.com/features/announcing-winners-mortgage-finance-gazette-awards-2020-20-11-2019/

© 2020 Toorak Capital Partners